{"subjects": ["Relationship marketing", "Customer relations", "Data processing", "Microsoft CRM", "Marketing, data processing"], "key": "/works/OL518748W", "title": "Microsoft CRM 3 for dummies", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL36158A"}}, {"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL744438A"}}], "type": {"key": "/type/work"}, "covers": [8694721], "latest_revision": 8, "revision": 8, "created": {"type": "/type/datetime", "value": "2009-12-08T04:18:00.815943"}, "last_modified": {"type": "/type/datetime", "value": "2021-09-16T13:22:12.415093"}}